Is the home I see on the Internet the one I get?
Yes, unlike other companies in the area, we rent the specific property you see in full detail on our website. We believe that this is the only way you will be happy with your accommodation.
We are also building Virtual Tours for our Estate and Resort homes where you can view each room of the house.
Is this a time share offer?
We are not in anyway affiliated with time share. The homes and condos are owned by individual investors and we manage them on their behalf. You are not in any way required to sit through a presentation. However, if you are interested in this great investment opportunity, we would be happy to sit down with you, and discuss it further.
Is Sunstate Vacations licensed by the state of Florida?
Yes, we are licensed by Osceola county as a lodging provider and each home is licensed by the state to be rented as a short term rental property.
What is required to make a reservation?
When you find the vacation villa of your choice you can either send us an email through our contact us page with the information on the villas you desire or speak to one us on 407-925-8013. When making your reservation all we require is a $200.00 non-refundable deposit, which is applied to your rental cost. The remaining balance is processed 30 days prior to check-in and is non-refundable at that point.
Do you offer group rates and planning?
Yes we do, please indicate the type of group and how many people you will need to accommodate when calling.
When is check-in & check-out time?
Your home will be available for Check-in at 4:00 p.m. An early check-in can be coordinated for an additional fee. If the property has a check-out the day of your arrival we will not be able to coordinate an early check-in.
Check out time is 10:00 a.m. A vacation home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.
What are your office hours?
Our office hours are from 8:00 am to 4:00 p.m. Monday thru Friday. Our office is closed on Saturday and Sunday, however you are able to check in from our lock boxes located on your desired villa. When you receive your confirmation information there will be key instructions included for the lock box. In any event our 24 hour answering service is always available to assit you in case of emergencies.
Do you offer Travel Insurance?
Yes, at an additional charge of 7% of your total.
For travel insurance coverage information, please contact CSA Travel Protection at 1-800-450-0462.
What is your Change/Cancellation Policy?
If you change your reservation there is a $40.00 fee for any change. No changes can be made within 30 days of your arrival.
The $200 deposit is Non-refundable. A cancellation within 30 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.
What will we be responsible for when we check out?
We just ask that you lock up and leave the keys in the lockbox. To help out our housekeeping staff, you may also start a wash of linens. Our departure team will arrive shortly after you leave and take care of the rest.
How will I receive my confirmation and arrival instructions from Sunstate Vacations ?
All confirmation and arrival instructions will be sent via email and or fax, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain www.sunstatevacations.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, thirty days from arrival. If you have not received these emails and you have adjusted your spam filters, please contact our reservations department at 407-925-8013
How many people are allowed to stay in each home?
By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children.
The following outlines the maximum occupancy for each home, unless otherwise posted:
3 bedroom sleeps maximum of 8
4 bedroom sleeps maximum of 10
5 bedroom sleeps maximum of 12
6 bedroom sleeps maximum of 14
Are the pools heated?
Sunstate Vacations offers Pool & Spa Heat with any reservation at an additional charge.
Do you allow pets?
Although we at Sunstate Vacations are all pet lovers, only certain villas are "pet-friendly".
Is there air conditioning and heat?
Yes, all of our homes and condos have central air and heat.
Is there a fully equipped kitchen in the property?
Yes, every home has a full kitchen including cooking and eating utensils, refrigerator, oven, microwave, coffee maker, toaster and dishwasher.
Is there a telephone at the property?
Yes, there is a telephone at every Southern Select Villas property. Local calls are free and long distance calls require a calling card or credit card number for usage. Some properties have VOIP service that will allow free nationawide calling. The telephone number to the property is not given until the morning of check-in.
Are linens and towels provided?
Yes, there are linens and towels provided in each unit.
Are the properties cleaned daily?
No, the property is cleaned before your arrival and after your departure. You can request Mid-stay clean at an additional charge. A Mid-stay clean includes: washing all sheets and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping and refreshing your starter paper products.
Are there cleaning supplies?
We do not leave any chemicals in the home but there is a washing machine, dryer, mop, broom, dustpan, dishwasher, iron and ironing board in the property. There are starter paper products in the home. You will be responsible for your other needs there after. There is a grocery store with in 1 mile of all of our properties.
Are the properties Non-Smoking?
Yes, all of our properties are Non-Smoking. Smoking is permitted outside of the property only.
